Fast, Reliable Tech & IT Support in the Fox Valley.
From broken Wi-Fi and slow computers to smart homes and private offline AI. Bat X Labs comes directly to your home or office.
About Bat X Labs
I'm Dejon Washington, founder of Bat X Labs right here in Geneva, IL. I provide no-nonsense, affordable IT repair, custom hardware builds, and next-gen AI solutions to local businesses and families. You run your life; let me handle the tech headaches.
WHAT I DO BEST
PC Repair & Speed Tuning: Custom PC builds, hardware diagnostics, soldering, and making slow computers run like new.Subscription Cutting: Replacing expensive monthly software with high-quality, free open-source tools (like LibreOffice and GIMP) to save you money.Private Offline AI Setups: Installing secure, local AI assistants on your hardware so your data never leaves your home.Cybersecurity & Recovery: Home and office network protection, scam prevention, and secure password recovery.
Hourly Tech Support & RepairDiagnostic / Consultation Fee: $45 (Applied toward repair cost if you proceed)Standard Hourly Rate: $75 / hourCustom PC Build & Setup: $150 flat fee + parts (Includes assembly, OS installation, and basic driver updates)Subscription Cutting ServicesThe "Software Free" Setup: $90 flat feeIncludes: Replacing paid subscriptions (Microsoft Office, Adobe) with free, open-source alternatives (LibreOffice, GIMP, DaVinci Resolve) and a brief tutorial.Private Offline AI SetupsLocal AI Installation: $150 flat feeIncludes: Hardware evaluation, installation of a secure local AI model, and a basic guide on how to use it.Cybersecurity & Protection PackagesHome Network Security Audit: $120 flat feeIncludes: Router review, firmware updates, secure Wi-Fi setup, and firewall configuration.Password Recovery & Secure Vault Setup: $75 flat feeIncludes: Assistance recovering lost accounts and setting up a secure, encrypted password manager (like Bitwarden).Family Protection Pack: $90 flat fee (Covers up to 4 people)
HOW IT WORKS
Residential & Small Office Only: "Prices listed are for standard residential and small home-office environments. Medium-to-large commercial and enterprise projects are subject to custom quoting based on network complexity and scale." (This completely blocks a 50-employee company from demanding a $120 flat-rate network audit).Labor vs. Parts: "Flat-rate pricing covers labor and consultation only. The cost of hardware, replacement parts, or paid software licenses is not included and will be approved by the client before purchase."Scope Limits: "Flat-rate services include up to [X] hours of dedicated labor. Work extending beyond the initial scope will be billed at the standard rate of $75/hour with prior client approval."Data Liability: "While extreme care is taken, we are not responsible for pre-existing data loss on failing hard drives. Clients are encouraged to back up sensitive data before physical repairs begin."
Support the MissionCome Build Inclusion For All With Us:SeniorsMinority communitiesReturning CitizensFamiliesSmall BusinessesMilitaryEducatorsIf you want to support this work or explore partnerships, I’d love to talk.
WHO I AM
I’m Dejon Washington, founder of H.R.R. Associates and BatX Labs. With certifications in Google IT Support, CompTIA Network+, Security+, and Python, I specialize in hardware repair, open-source solutions, and keeping your digital life private. I believe in honest work, fixing things right the first time, and making top-tier tech accessible to everyone.
FQA
Do I need to bring my computer to you?
I offer flexible options. I can come directly to your home or office for on-site support, or we can arrange a secure drop-off for longer repairs like custom PC builds.Will I lose my photos or important files?
Your data's safety is my priority. While I always recommend backing up your files before any physical hardware repair, I take extreme care with your data and can even help you set up a secure backup system before we start.What if my computer or network can't be fixed?
I believe in honest work. If a device is truly beyond repair or a service won't work for your setup, I will tell you upfront. You will only pay the $45 diagnostic fee, and I will advise you on the most cost-effective replacement options.Are free open-source tools actually as good as the paid ones?
Absolutely. Many free tools, like LibreOffice instead of Microsoft Word, do exactly what the expensive versions do without the monthly subscription fees. I will set them up and show you the basics so you can transition smoothly.
IT & Computer Repair
Virus removal, Wi-Fi troubleshooting, printer setup, custom PC builds, and hardware diagnostics.
Smart Home & Family Tech
Security cameras, smart thermostats, elderly tech support, and home network lockdown.
Next-Gen AI & Business
Private offline AI installation, workflow automation, digital media conversion, and data recovery.
Proudly serving Geneva, St. Charles, and Batavia.
13129405850 | [email protected]
Hours: Monday - Friday, 8 AM - 6 PM. Emergency weekend house calls available.